The Dawning of the Age of the Empowered Consumer
Episode 58 · November 8th, 2019 · 34 mins
About this Episode
Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.
The Great Insurance Debate: Who Owns the Customer—Agent or Carrier?
For Lemonade, Pink in Germany Is (at Least Temporarily) Verboten
What’s the Deal With Millenial Pink?
#FreethePink