web01.fireside.fm Sun, 03 May 2026 20:30:36 -0500 Fireside (https://fireside.fm) Insurance Happy Hour - Episodes Tagged with “Customer Experience” https://www.insurancehappyhour.com/tags/customer%20experience Fri, 21 Feb 2020 15:00:00 -0600 Change in the insurance industry is speeding up. Consumers are also changing. Let's talk about industry news and trends, technology and marketing. Hosts: Becky Schroeder and Laird Rixford en-us episodic It's happy hour, and we're talking insurance. Becky Schroeder & Laird Rixford Change in the insurance industry is speeding up. Consumers are also changing. Let's talk about industry news and trends, technology and marketing. Hosts: Becky Schroeder and Laird Rixford no Becky Schroeder & Laird Rixford contact@insurancehappyhour.com Is it time to ACT? (Or is it just Ron Berg?) http://www.insurancehappyhour.com/69 a5f0155b-00f5-4d37-a881-b0735788dac2 Fri, 21 Feb 2020 15:00:00 -0600 Becky Schroeder & Laird Rixford 69 Is it time to ACT? (Or is it just Ron Berg?) full 3 Becky Schroeder & Laird Rixford Would you use a free resource that was focused on providing information and value to help you improve your agency? Listen to hear more about one of the most under-used resources in the insurance industry. 43:46 no <p>One of the drums we regularly beat on this podcast is about becoming better and using the resources and tools available in the industry to help with that goal. One such resource is Agents Council for Technology, which is FREE. So, why aren't agents using it more? We talk with ACT Executive Director Ron Berg about that. Plus, it's time to stop talking about improving the customer experience and start actually doing it.</p> <p><a href="https://www.independentagent.com/ACT" target="_blank" rel="nofollow noopener">Agents Council for Technology (ACT)</a></p> <p><a href="https://www.insurancethoughtleadership.com/bold-prediction-on-customer-experience-2/" target="_blank" rel="nofollow noopener">Bold Prediction on Customer Experience</a><br> <a href="https://www.independentagent.com/act/pages/marketing/experience/default.aspx" target="_blank" rel="nofollow noopener">ACT Customer Experience Planning Website</a></p> <p><a href="https://www.independentagent.com/Events/Pages/AgentsCouncilForTechnology/Schedule%20of%20Events.aspx" target="_blank" rel="nofollow noopener">ACT 4/22 Meeting Schedule of Events</a><br> <a href="https://www.independentagent.com/Events/Pages/AgentsCouncilForTechnology/Hotel%20and%20Travel.aspx" target="_blank" rel="nofollow noopener">ACT 4/22 Meeting Registration</a> Special Guest: Ron Berg.</p> insurance customer experience One of the drums we regularly beat on this podcast is about becoming better and using the resources and tools available in the industry to help with that goal. One such resource is Agents Council for Technology, which is FREE. So, why aren't agents using it more? We talk with ACT Executive Director Ron Berg about that. Plus, it's time to stop talking about improving the customer experience and start actually doing it.

Agents Council for Technology (ACT)

Bold Prediction on Customer Experience
ACT Customer Experience Planning Website

ACT 4/22 Meeting Schedule of Events
ACT 4/22 Meeting Registration

Special Guest: Ron Berg.

]]> One of the drums we regularly beat on this podcast is about becoming better and using the resources and tools available in the industry to help with that goal. One such resource is Agents Council for Technology, which is FREE. So, why aren't agents using it more? We talk with ACT Executive Director Ron Berg about that. Plus, it's time to stop talking about improving the customer experience and start actually doing it.

Agents Council for Technology (ACT)

Bold Prediction on Customer Experience
ACT Customer Experience Planning Website

ACT 4/22 Meeting Schedule of Events
ACT 4/22 Meeting Registration

Special Guest: Ron Berg.

]]> The Great Cornholio + Alice Cooper http://www.insurancehappyhour.com/48 fc59a622-b194-42c6-97a6-a139b40d8c34 Fri, 24 May 2019 15:00:00 -0500 Becky Schroeder & Laird Rixford 48 The Great Cornholio + Alice Cooper full 2 Becky Schroeder & Laird Rixford In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2. 49:59 no <p>In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2.</p> <p><img src="https://files.fireside.fm/file/fireside-uploads/images/0/0f0f65a2-827f-4193-820b-553656f98331/ci0q05WI.jpg" alt="Aspen MGA smores and cookies"></p> <p><img src="https://files.fireside.fm/file/fireside-uploads/images/0/0f0f65a2-827f-4193-820b-553656f98331/p6mv8hFE.jpg" alt="Rixford's Whiskey"> Special Guests: Justin Costa and Paul Harrison.</p> insurance customer experience, insuretech In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2.

Aspen MGA smores and cookies

Rixford's Whiskey

Special Guests: Justin Costa and Paul Harrison.

]]> In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2.

Aspen MGA smores and cookies

Rixford's Whiskey

Special Guests: Justin Costa and Paul Harrison.

]]> The Insurance (Christmas) Shopping Experience http://www.insurancehappyhour.com/27 69d2a7d9-a36c-4134-a230-50032975e28b Fri, 21 Dec 2018 15:00:00 -0600 Becky Schroeder & Laird Rixford 27 The Insurance (Christmas) Shopping Experience full 2 Becky Schroeder & Laird Rixford We discuss a study of the insurance shopping experience and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us and holiday shopping. 43:58 no <p>We discuss the J.D. Power 2018 Insurance Shopping Study and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us, holiday shopping, and some of our holiday favorites.</p> <p><a href="https://www.jdpower.com/business/press-releases/jd-power-2018-us-insurance-shopping-study" target="_blank" rel="nofollow noopener">Auto Insurers Double Down on Ads and Digital Investment as Shopping Stagnates, J.D. Power Finds</a><br> <a href="https://hbr.org/2018/11/what-a-toys-r-us-comeback-could-look-like" target="_blank" rel="nofollow noopener">What a Toys "R" Us Comeback Could Look Like</a> </p> insurance shopping experience, customer experience, toys r us, holiday shopping, online shopping We discuss the J.D. Power 2018 Insurance Shopping Study and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us, holiday shopping, and some of our holiday favorites.

Auto Insurers Double Down on Ads and Digital Investment as Shopping Stagnates, J.D. Power Finds
What a Toys "R" Us Comeback Could Look Like

]]> We discuss the J.D. Power 2018 Insurance Shopping Study and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us, holiday shopping, and some of our holiday favorites.

Auto Insurers Double Down on Ads and Digital Investment as Shopping Stagnates, J.D. Power Finds
What a Toys "R" Us Comeback Could Look Like

]]>