Insurance Happy Hour

Episode Archive

Episode Archive

79 episodes of Insurance Happy Hour since the first episode, which aired on January 19th, 2018.

  • Potato, Potahto

    December 13th, 2019  |  Season 3  |  30 mins 32 secs

    Building brand loyalty starts with brand-driven marketing, not price-driven marketing. It is not only the insurance industry that has seen consumers being price-focused as a result of advertising that focuses on price. Several retail brands have recently announced plans to shift back to this type of marketing to drive long-term success. Plus, does work slow down in December for you? And, our favorite Christmas movies.

  • MEOW

    December 6th, 2019  |  Season 3  |  33 mins 13 secs

    The connectivity between agents and insurers is critical to serving consumers. In this episode, Becky and Laird talk about IVANS' recent findings in their annual report on the agency-insurer connectivity. Plus, we talk about the end of the decade and whether the Better Business Bureau means as much as it used to.

  • It's Called Profit

    November 27th, 2019  |  Season 3  |  36 mins 5 secs

    There is a lot of hype around businesses like Blue Apron, Lime, and Uber. But in reality, they're not making money. In this off-topic episode, Becky and Laird talk about the hype in these businesses. Plus, our favorite holiday drinks.

  • The Blockchain of Oz

    November 22nd, 2019  |  Season 3  |  32 mins 23 secs
    blockchain, coverwallet, insuretech

    After years of being overhyped, people are starting to declare blockchain is dead. Becky and Laird talk about why blockchain is not the answer so many people thought it was. Plus, the recent news that Aon is acquiring CoverWallet, and Becky gets onto Laird about something.

  • GoUS

    November 15th, 2019  |  Season 3  |  33 mins 9 secs

    Social proof, like ratings and reviews, has more influence on a consumer's confidence in a carrier and the likelihood they would want to get a quote from them. Becky and Laird talk about these findings from a 2018 Clearsurance report. Plus, how the mistakes from the Disney Plus launch won't affect them in the long run and a follow up on a previous episode.

  • The Dawning of the Age of the Empowered Consumer

    November 8th, 2019  |  Season 3  |  34 mins

    Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.

  • The Commodity Reverberation

    November 1st, 2019  |  Season 3  |  34 mins 2 secs

    Consumers are no longer as loyal to their auto insurance like they used to be. Laird and Becky discuss what has contributed to this downward trend. Plus, we talk about WeWork and our favorite Halloween treats.

  • Game on! InsureTech Looking to Remodel Homeowner's Insurance

    October 25th, 2019  |  Season 3  |  35 mins 49 secs

    Yet again InsureTech is looking to disrupt something else. This time it is property insurance. Becky and Laird break it down as only they can .... poorly and with a drink in hand.

  • Data Bueller's Day Off

    October 4th, 2019  |  Season 3  |  35 mins 6 secs

    What happened at InsureTech Connect? Why did we miss a week? We talk about the biggest show in insurance. Plus, more on data. Are agents being data muled? 🐎

  • The Rabbit Hole

    September 20th, 2019  |  Season 3  |  37 mins 16 secs

    This week it's a classic rabbit hole conversation. Becky and Laird start off discussing how breweries and whiskey distillers are telling their stories, then pivot into the stories that insurance can tell and where/how those stories can be told. Plus, Laird has a new nickname.

  • Our Biggest Data Problem

    September 13th, 2019  |  Season 3  |  35 mins 30 secs
    data ownership

    This industry has a data sharing problem. In this episode, Becky and Laird continue their discussion on data from a previous episode. Who owns the data and why it's so important to share data while also improving security.

  • The Next Dam Episode

    September 6th, 2019  |  Season 3  |  38 mins 10 secs

    The insuretechs that are going direct to consumer with their products are playing a pricing game. Becky and Laird talk about this strategy and the recent performance of a few notable insuretechs. Plus, a little self-promotion and Laird's favorite airplane.

  • Data, Data Everywhere

    August 30th, 2019  |  Season 3  |  43 mins 13 secs
    data ownership, insurance agency software, insurance happy hour

    Who owns the data in a comparative rater, agency management system, or any other insurance agency software? Hint: it's not the vendor. Becky and Laird talk about data ownership in the industry and how we need to get better as a whole. Plus, we talk about a couple news items from this week. And, Laird geeks out over his favorite band.

  • Back in the Saddle Again

    August 23rd, 2019  |  Season 3  |  31 mins 32 secs
    data analytics, law of diminishing intent, leads, windhaven

    What happens when a carrier helps drive leads for their agents? Becky and Laird talk about Windhaven's recent announcement about their challenge to their agents to quickly respond to leads. Also, we catch up on what we've been doing over the summer break.

  • What season is this? It's Season Three!

    August 16th, 2019  |  Season 3  |  1 min 29 secs

    Get ready for season three of Insurance Happy Hour, the first episode starts next week!

  • The Great Cornholio + Alice Cooper

    May 24th, 2019  |  Season 2  |  49 mins 59 secs
    customer experience, insuretech

    In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2.