November 8th, 2019 | Season 3 | 34 mins
Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.
November 1st, 2019 | Season 3 | 34 mins 2 secs
Consumers are no longer as loyal to their auto insurance like they used to be. Laird and Becky discuss what has contributed to this downward trend. Plus, we talk about WeWork and our favorite Halloween treats.
October 25th, 2019 | Season 3 | 35 mins 49 secs
Yet again InsureTech is looking to disrupt something else. This time it is property insurance. Becky and Laird break it down as only they can .... poorly and with a drink in hand.
October 4th, 2019 | Season 3 | 35 mins 6 secs
What happened at InsureTech Connect? Why did we miss a week? We talk about the biggest show in insurance. Plus, more on data. Are agents being data muled? 🐎
September 20th, 2019 | Season 3 | 37 mins 16 secs
This week it's a classic rabbit hole conversation. Becky and Laird start off discussing how breweries and whiskey distillers are telling their stories, then pivot into the stories that insurance can tell and where/how those stories can be told. Plus, Laird has a new nickname.
September 13th, 2019 | Season 3 | 35 mins 30 secs
This industry has a data sharing problem. In this episode, Becky and Laird continue their discussion on data from a previous episode. Who owns the data and why it's so important to share data while also improving security.
September 6th, 2019 | Season 3 | 38 mins 10 secs
The insuretechs that are going direct to consumer with their products are playing a pricing game. Becky and Laird talk about this strategy and the recent performance of a few notable insuretechs. Plus, a little self-promotion and Laird's favorite airplane.
August 30th, 2019 | Season 3 | 43 mins 13 secs
data ownership, insurance agency software, insurance happy hour
Who owns the data in a comparative rater, agency management system, or any other insurance agency software? Hint: it's not the vendor. Becky and Laird talk about data ownership in the industry and how we need to get better as a whole. Plus, we talk about a couple news items from this week. And, Laird geeks out over his favorite band.
August 23rd, 2019 | Season 3 | 31 mins 32 secs
data analytics, law of diminishing intent, leads, windhaven
What happens when a carrier helps drive leads for their agents? Becky and Laird talk about Windhaven's recent announcement about their challenge to their agents to quickly respond to leads. Also, we catch up on what we've been doing over the summer break.
August 16th, 2019 | Season 3 | 1 min 29 secs
Get ready for season three of Insurance Happy Hour, the first episode starts next week!
May 24th, 2019 | Season 2 | 49 mins 59 secs
customer experience, insuretech
In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2.
May 17th, 2019 | Season 2 | 41 mins 51 secs
In part 2 of Cake & Arrow/Coverager's report on Millennials and modern insurance, Becky and Laird discuss the report's ideas of how the industry could change to appeal more to millennials and whether that's a good idea. Plus, Laird shares a story about encountering a Insurance Happy Hour listener.
May 10th, 2019 | Season 2 | 43 mins 54 secs
We live in a convenience economy led mostly by the convenience generation, Millennials. Though convenience in our daily lives is valued by more than just Millennials. Becky and Laird revisit this topic inspired by Laird's recent travels and a new report by Cake & Arrow. Plus, our MLB nicknames.
May 3rd, 2019 | Season 2 | 39 mins 42 secs
Becky and Laird talk about Tesla's newest foray into the realm of auto insurance through the use of quite arguably the largest single dataset of usage based metrics out there. We also get the munchies.
April 26th, 2019 | Season 2 | 37 mins 8 secs
GEICO spent $1.5 billion on advertising in 2018 (a more than 400% increase from their 2004 spend). Yet, their number of new policies sold has stayed about the same. Becky and Laird talk about the cost of acquiring new customers and how convenience is an important part of that. Plus, a new drinking game.
April 19th, 2019 | Season 2 | 28 mins 26 secs
Laird and Becky discuss a new millennial-focused insurance brand. Plus, a ranking of the Frito-Lays variety chip pack.