Insurance Happy Hour

Episode Archive

Episode Archive

74 episodes of Insurance Happy Hour since the first episode, which aired on January 19th, 2018.

  • What is the Answer to the Ultimate Podcast?

    April 12th, 2019  |  Season 2  |  32 mins 15 secs

    AM Best announced that they are going to include a formal innovation assessment in their rating procedure for insurance companies. Becky and Laird discuss this news and how innovation is important from all corners of the industry, not just carriers. Plus, what is the answer to the ultimate question?

  • There's an App for That (With Special Guest Matt Aaron)

    April 5th, 2019  |  Season 2  |  30 mins 41 secs
    insurance agent app

    In our second episode from #Elevate19, Matt Aaron from Insurance Agent Mobile App joins Laird and Becky to talk about his history, his product, and his views on interconnectivity in the industry. Plus, Becky gets called out for a comment made in a previous episode.

  • Fly Us to the Convention (On the Road at #Elevate19)

    March 29th, 2019  |  Season 2  |  31 mins 8 secs

    Inspired by #Elevate19, Becky and Laird talk about the state of conventions and trade shows in the industry and what makes a good convention. Plus, a story from Bourbon Street.

  • You Listened, Here's Feedback

    March 22nd, 2019  |  Season 2  |  38 mins 10 secs
    listener feedback

    Becky and Laird discuss some listener feedback.

  • Signals from a Brass Monkey, AKA Catchy Title Goes Here

    March 15th, 2019  |  Season 2  |  35 mins 3 secs

    Becky and Laird dig into the content bin to discuss Lemonade's latest transparency report, news jacking and the best time to record a podcast. There also might be a duet.

  • This is the End, But We Feel Fine

    March 8th, 2019  |  Season 2  |  40 mins 12 secs

    It's the end of cars as we know it! Or, is it? Becky and Laird talk about the decline of car manufacturing and ownership. Plus, how reading the fine print of an insurance policy paid off.

  • Is the Next Generation of Insurance a Peeping Tom?

    March 1st, 2019  |  Season 2  |  35 mins 56 secs

    Insurers are increasingly using non-traditional sources such as social media to learn more about consumers in an attempt suss out high-risk behavior. Join Becky and Laird as they talk about the risks of using this type of data and how it impacts the privacy of today’s insureds.

  • The Lost Files: #MeToo and Insurance

    February 15th, 2019  |  Season 2  |  47 mins 56 secs
    #metoo, the lost files, women in insurance

    Though it has not been as publicly discussed as it has in other industries, the insurance industry has its share of #MeToo moments and stories.

  • You Know... Technology Really Can Make a Difference

    February 8th, 2019  |  Season 2  |  40 mins 26 secs

    The M&A activity of the IA channel hit a record high in 2018. We discuss these transactions and what that means for the industry. Plus, Laird talks about his tic he discovered thanks to the podcast, and we share a little behind the scenes insight at the videos we do for our day jobs.

  • Whats so super about bowling? (and other misleading titles)

    February 1st, 2019  |  Season 2  |  33 mins 10 secs
    nfl, super bowl

    Today we talk about this weekend's "big game"® ™ ℠ and how professional sports such as the football, hockey and soccer might be dying pastimes due to the increased liability created by today's faster, stronger athletes (and their litigious lawyers).

  • Lead Gen is Hard, Y'all

    January 25th, 2019  |  Season 2  |  40 mins 5 secs
    buying leads, lead generation, lead providers

    Policygenius recently expanded into other lines of business, including auto insurance. Only, their auto insurance offering, unlike their other offerings, is based on a referral model. So, Laird and Becky discuss this news and how lead generation in the industry has changed, including buying leads from lead providers. Plus, we talk about our recent technology challenges.

  • How Successful Insurance Agencies Stand Out

    January 18th, 2019  |  Season 2  |  40 mins 55 secs

    Becky and Laird talk about the traits of successful independent insurance agents. Also, it's been one year of Insurance Happy Hour, and we share some of our favorite episodes from the first year.

  • Digging Into the Root of the Problem

    January 11th, 2019  |  Season 2  |  39 mins 28 secs

    Loss ratio is one of the most important metrics for insurance carriers. Becky and Laird talk about the loss ratio from the third quarter of 2018 for insuretech startup Root specifically and this critical metric in general. Plus, Laird gets on his soapbox about lazy insurance agents, and Becky has a confession.

  • A Convenient Truth

    January 4th, 2019  |  Season 2  |  42 mins 13 secs

    Does convenience matter as much as some think it does in the insurance customer experience? Becky and Laird discuss convenience versus quality. Plus, a new year, a new password. And, Laird had an unexpected event this week.

  • Agents vs Bots

    December 28th, 2018  |  Season 2  |  35 mins 39 secs
    lemonade, roboagent commercial, state farm, technology

    State Farm released a commercial that many said was a jab at Lemonade. Laird and Becky talk about the commercial and how bots can help improve the customer experience, but we still need people in the insurance industry. Plus, we talk about New Years and one of Becky's pet peeves.

  • The Insurance (Christmas) Shopping Experience

    December 21st, 2018  |  Season 2  |  43 mins 58 secs
    customer experience, holiday shopping, insurance, online shopping, toys r us

    We discuss a study of the insurance shopping experience and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us and holiday shopping.