Insurance Happy Hour

It's happy hour, and we're talking insurance.

About the show

Change in the insurance industry is speeding up. Consumers are also changing. Let's talk about industry news and trends, technology and marketing. Hosts: Becky Schroeder and Laird Rixford


  • The Dawning of the Age of the Empowered Consumer

    November 8th, 2019  |  Season 3  |  34 mins

    Forget who owns the customer. It's who owns the customer experience. Becky and Laird discuss this question and the challenges of the four-legged stool in the age of the empowered consumer. Plus, #FreethePink and Becky gets a new LinkedIn skill.

  • The Commodity Reverberation

    November 1st, 2019  |  Season 3  |  34 mins 2 secs

    Consumers are no longer as loyal to their auto insurance like they used to be. Laird and Becky discuss what has contributed to this downward trend. Plus, we talk about WeWork and our favorite Halloween treats.

  • Game on! InsureTech Looking to Remodel Homeowner's Insurance

    October 25th, 2019  |  Season 3  |  35 mins 49 secs

    Yet again InsureTech is looking to disrupt something else. This time it is property insurance. Becky and Laird break it down as only they can .... poorly and with a drink in hand.

  • Data Bueller's Day Off

    October 4th, 2019  |  Season 3  |  35 mins 6 secs

    What happened at InsureTech Connect? Why did we miss a week? We talk about the biggest show in insurance. Plus, more on data. Are agents being data muled? 🐎

  • The Rabbit Hole

    September 20th, 2019  |  Season 3  |  37 mins 16 secs

    This week it's a classic rabbit hole conversation. Becky and Laird start off discussing how breweries and whiskey distillers are telling their stories, then pivot into the stories that insurance can tell and where/how those stories can be told. Plus, Laird has a new nickname.

  • Our Biggest Data Problem

    September 13th, 2019  |  Season 3  |  35 mins 30 secs
    data ownership

    This industry has a data sharing problem. In this episode, Becky and Laird continue their discussion on data from a previous episode. Who owns the data and why it's so important to share data while also improving security.

  • The Next Dam Episode

    September 6th, 2019  |  Season 3  |  38 mins 10 secs

    The insuretechs that are going direct to consumer with their products are playing a pricing game. Becky and Laird talk about this strategy and the recent performance of a few notable insuretechs. Plus, a little self-promotion and Laird's favorite airplane.

  • Data, Data Everywhere

    August 30th, 2019  |  Season 3  |  43 mins 13 secs
    data ownership, insurance agency software, insurance happy hour

    Who owns the data in a comparative rater, agency management system, or any other insurance agency software? Hint: it's not the vendor. Becky and Laird talk about data ownership in the industry and how we need to get better as a whole. Plus, we talk about a couple news items from this week. And, Laird geeks out over his favorite band.

  • Back in the Saddle Again

    August 23rd, 2019  |  Season 3  |  31 mins 32 secs
    data analytics, law of diminishing intent, leads, windhaven

    What happens when a carrier helps drive leads for their agents? Becky and Laird talk about Windhaven's recent announcement about their challenge to their agents to quickly respond to leads. Also, we catch up on what we've been doing over the summer break.

  • What season is this? It's Season Three!

    August 16th, 2019  |  Season 3  |  1 min 29 secs

    Get ready for season three of Insurance Happy Hour, the first episode starts next week!

  • The Great Cornholio + Alice Cooper

    May 24th, 2019  |  Season 2  |  49 mins 59 secs
    customer experience, insuretech

    In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2.

  • They're Called Mutuals

    May 17th, 2019  |  Season 2  |  41 mins 51 secs
    digital, millennials

    In part 2 of Cake & Arrow/Coverager's report on Millennials and modern insurance, Becky and Laird discuss the report's ideas of how the industry could change to appeal more to millennials and whether that's a good idea. Plus, Laird shares a story about encountering a Insurance Happy Hour listener.

  • Price Matters

    May 10th, 2019  |  Season 2  |  43 mins 54 secs
    convenience, millennials

    We live in a convenience economy led mostly by the convenience generation, Millennials. Though convenience in our daily lives is valued by more than just Millennials. Becky and Laird revisit this topic inspired by Laird's recent travels and a new report by Cake & Arrow. Plus, our MLB nicknames.

  • Tesla is Looking to Steal Insurance Carrier's Fritos

    May 3rd, 2019  |  Season 2  |  39 mins 42 secs

    Becky and Laird talk about Tesla's newest foray into the realm of auto insurance through the use of quite arguably the largest single dataset of usage based metrics out there. We also get the munchies.

  • The Blue Ocean

    April 26th, 2019  |  Season 2  |  37 mins 8 secs

    GEICO spent $1.5 billion on advertising in 2018 (a more than 400% increase from their 2004 spend). Yet, their number of new policies sold has stayed about the same. Becky and Laird talk about the cost of acquiring new customers and how convenience is an important part of that. Plus, a new drinking game.

  • Ninjas and Chips. Just a Regular Friday Happy Hour.

    April 19th, 2019  |  Season 2  |  28 mins 26 secs

    Laird and Becky discuss a new millennial-focused insurance brand. Plus, a ranking of the Frito-Lays variety chip pack.