Insurance Happy Hour

It's happy hour, and we're talking insurance.

About the show

Change in the insurance industry is speeding up. Consumers are also changing. Let's talk about industry news and trends, technology and marketing. Hosts: Becky Schroeder and Laird Rixford


  • Lead Gen is Hard, Y'all

    January 25th, 2019  |  Season 2  |  40 mins 5 secs
    buying leads, lead generation, lead providers

    Policygenius recently expanded into other lines of business, including auto insurance. Only, their auto insurance offering, unlike their other offerings, is based on a referral model. So, Laird and Becky discuss this news and how lead generation in the industry has changed, including buying leads from lead providers. Plus, we talk about our recent technology challenges.

  • How Successful Insurance Agencies Stand Out

    January 18th, 2019  |  Season 2  |  40 mins 55 secs

    Becky and Laird talk about the traits of successful independent insurance agents. Also, it's been one year of Insurance Happy Hour, and we share some of our favorite episodes from the first year.

  • Digging Into the Root of the Problem

    January 11th, 2019  |  Season 2  |  39 mins 28 secs

    Loss ratio is one of the most important metrics for insurance carriers. Becky and Laird talk about the loss ratio from the third quarter of 2018 for insuretech startup Root specifically and this critical metric in general. Plus, Laird gets on his soapbox about lazy insurance agents, and Becky has a confession.

  • A Convenient Truth

    January 4th, 2019  |  Season 2  |  42 mins 13 secs

    Does convenience matter as much as some think it does in the insurance customer experience? Becky and Laird discuss convenience versus quality. Plus, a new year, a new password. And, Laird had an unexpected event this week.

  • Agents vs Bots

    December 28th, 2018  |  Season 2  |  35 mins 39 secs
    lemonade, roboagent commercial, state farm, technology

    State Farm released a commercial that many said was a jab at Lemonade. Laird and Becky talk about the commercial and how bots can help improve the customer experience, but we still need people in the insurance industry. Plus, we talk about New Years and one of Becky's pet peeves.

  • The Insurance (Christmas) Shopping Experience

    December 21st, 2018  |  Season 2  |  43 mins 58 secs
    customer experience, holiday shopping, insurance, online shopping, toys r us

    We discuss a study of the insurance shopping experience and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us and holiday shopping.

  • Technology for the Future

    December 14th, 2018  |  Season 2  |  38 mins 16 secs
    ai, data, technology predictions

    We discuss the technology predictions Gartner made for the next five years. Plus, where we do our best thinking.

  • Season 2!

    December 7th, 2018  |  Season 2  |  46 mins 56 secs
    applied systems, assurance systems, google, insurance, insuretech, itc

    Welcome to season 2 of Insurance Happy Hour! In the first episode of our second season, Becky and Laird talk about some of the big industry news from the last couple months. Plus, what we've been up to the last couple months.