Insurance Happy Hour

It's happy hour, and we're talking insurance.

About the show

Change in the insurance industry is speeding up. Consumers are also changing. Let's talk about industry news and trends, technology and marketing. Hosts: Becky Schroeder and Laird Rixford


  • A Convenient Truth

    January 4th, 2019  |  Season 2  |  42 mins 13 secs

    Does convenience matter as much as some think it does in the insurance customer experience? Becky and Laird discuss convenience versus quality. Plus, a new year, a new password. And, Laird had an unexpected event this week.

  • Agents vs Bots

    December 28th, 2018  |  Season 2  |  35 mins 39 secs
    lemonade, roboagent commercial, state farm, technology

    State Farm released a commercial that many said was a jab at Lemonade. Laird and Becky talk about the commercial and how bots can help improve the customer experience, but we still need people in the insurance industry. Plus, we talk about New Years and one of Becky's pet peeves.

  • The Insurance (Christmas) Shopping Experience

    December 21st, 2018  |  Season 2  |  43 mins 58 secs
    customer experience, holiday shopping, insurance, online shopping, toys r us

    We discuss a study of the insurance shopping experience and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us and holiday shopping.

  • Technology for the Future

    December 14th, 2018  |  Season 2  |  38 mins 16 secs
    ai, data, technology predictions

    We discuss the technology predictions Gartner made for the next five years. Plus, where we do our best thinking.

  • Season 2!

    December 7th, 2018  |  Season 2  |  46 mins 56 secs
    applied systems, assurance systems, google, insurance, insuretech, itc

    Welcome to season 2 of Insurance Happy Hour! In the first episode of our second season, Becky and Laird talk about some of the big industry news from the last couple months. Plus, what we've been up to the last couple months.

  • Something Funnier

    October 19th, 2018  |  Season 1  |  37 mins 15 secs

    Special guest Justin Costa is back in our second episode from InsureTech Connect! We talk to him about his take on this industry event and revisit a previous topic on people as brands.

  • Not Your Normal InsureTech Happy Hour

    October 12th, 2018  |  Season 1  |  34 mins 16 secs
    insuretech, insuretech connect

    On the road at InsureTech Connect 2018 in Las Vegas. We discuss the conference, insuretech trends, and our takeaways from this massive industry event.

  • When Disaster Strikes

    September 28th, 2018  |  Season 1  |  34 mins 8 secs
    disasters, hurricanes, insurance agents

    Disasters are a great time for insurance agents to show their value by helping their clients. We talk about how agents can do that. Also, we talk about how the insurance industry is great for a long-term career.

  • Millennials & Insurance: Part 2

    August 31st, 2018  |  Season 1  |  54 mins 37 secs
    insurance, millennials

    Millennials will eclipse the baby boomers as the largest living generation. The insurance industry needs to start changing to meet the needs of this group. In this second part, we discuss the key findings of the white paper from Cake & Arrow on values and priorities of millennials.

  • Millennials & Insurance: Part 1

    August 24th, 2018  |  Season 1  |  40 mins 24 secs
    insurance, millennials

    Millennials will eclipse the baby boomers as the largest living generation. The insurance industry needs to start changing to meet the needs of this group. In the first episode of two about millennials and insurance, we discuss millennial myths and how the industry communicates with the generation.

  • Can a Person Be a Brand?

    August 17th, 2018  |  Season 1  |  32 mins 55 secs
    brand, branding, marketing, personal brand

    Can a person be a brand? We have opinions. In other #InsuranceHappyHour news, we're now on Spotify!

  • The Privacy of Your DNA

    August 10th, 2018  |  Season 1  |  39 mins 24 secs

    When you submit your DNA to a genetic-testing company, should the data remain private? Or, should those companies be allowed to share your data with insurance companies, employers or government agencies?

  • The Scary World of Cybersecurity

    August 3rd, 2018  |  Season 1  |  39 mins 24 secs
    cybersecurity, insurance

    Sixty-two percent of agencies are concerned or very concerned about cybersecurity. In this episode, we talk about the cybersecurity portion of the Insurance Digital Transformation survey. Plus, we discuss the top insurance brands according to YouGov's rankings, and Laird has a bone to pick with Becky.

  • The Digital Transformation

    July 13th, 2018  |  Season 1  |  41 mins 8 secs
    insurance, insurance technology, technology

    According to a recent survey, 95 percent of agents see technology as important or very important to their success. In this episode, we unpack some of the findings of the Insurance Digital Transformation survey. Plus, we talk more about 'find your passion' as career advice.

  • Lemonade's Policy 2.0 (with our first guest Joey Giangola!)

    July 6th, 2018  |  Season 1  |  41 mins 24 secs

    We discuss Lemonade's Policy 2.0 with our first special guest Joey Giangola. Plus, we talk to Joey more about #Elevate18 and he shares his thoughts on #InsuranceHappyHour.

  • On the Road at #Elevate18

    June 29th, 2018  |  Season 1  |  42 mins 19 secs
    insurance, insurance agencies, marketing

    We were on the road this week and recorded at Agency Nation/'s conference Elevate. Also, we discuss how marketing is an investment and what to do instead of cutting marketing when money gets tight.