Insurance Happy Hour

Lead Gen is Hard, Y'all

January 25th, 2019  |  Season 2  |  40 mins 5 secs

buying leads, lead generation, lead providers

Policygenius recently expanded into other lines of business, including auto insurance. Only, their auto insurance offering, unlike their other offerings, is based on a referral model. So, Laird and Becky discuss this news and how lead generation in the industry has changed, including buying leads from lead providers. Plus, we talk about our recent technology challenges.

How Successful Insurance Agencies Stand Out

January 18th, 2019  |  Season 2  |  40 mins 55 secs

Becky and Laird talk about the traits of successful independent insurance agents. Also, it's been one year of Insurance Happy Hour, and we share some of our favorite episodes from the first year.

Digging Into the Root of the Problem

January 11th, 2019  |  Season 2  |  39 mins 28 secs

Loss ratio is one of the most important metrics for insurance carriers. Becky and Laird talk about the loss ratio from the third quarter of 2018 for insuretech startup Root specifically and this critical metric in general. Plus, Laird gets on his soapbox about lazy insurance agents, and Becky has a confession.

A Convenient Truth

January 4th, 2019  |  Season 2  |  42 mins 13 secs

Does convenience matter as much as some think it does in the insurance customer experience? Becky and Laird discuss convenience versus quality. Plus, a new year, a new password. And, Laird had an unexpected event this week.

Agents vs Bots

December 28th, 2018  |  Season 2  |  35 mins 39 secs

lemonade, roboagent commercial, state farm, technology

State Farm released a commercial that many said was a jab at Lemonade. Laird and Becky talk about the commercial and how bots can help improve the customer experience, but we still need people in the insurance industry. Plus, we talk about New Years and one of Becky's pet peeves.

The Insurance (Christmas) Shopping Experience

December 21st, 2018  |  Season 2  |  43 mins 58 secs

customer experience, holiday shopping, insurance, online shopping, toys r us

We discuss a study of the insurance shopping experience and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us and holiday shopping.

Technology for the Future

December 14th, 2018  |  Season 2  |  38 mins 16 secs

ai, data, technology predictions

We discuss the technology predictions Gartner made for the next five years. Plus, where we do our best thinking.

Season 2!

December 7th, 2018  |  Season 2  |  46 mins 56 secs

applied systems, assurance systems, google, insurance, insuretech, itc

Welcome to season 2 of Insurance Happy Hour! In the first episode of our second season, Becky and Laird talk about some of the big industry news from the last couple months. Plus, what we've been up to the last couple months.