February 21st, 2020 | Season 3 | 43 mins 46 secs
agents council for technology, customer experience
Would you use a free resource that was focused on providing information and value to help you improve your agency? Listen to hear more about one of the most under-used resources in the insurance industry.
May 24th, 2019 | Season 2 | 49 mins 59 secs
customer experience, insuretech
In the season 2 finale, Laird and Becky talk with repeat guest Justin Costa and new Insurance Happy Hour guest Paul Harrison. Topics include promotional items, insuretech, an actual insurance customer experience, and our favorite episodes from season 2.
December 21st, 2018 | Season 2 | 43 mins 58 secs
customer experience, holiday shopping, insurance, online shopping, toys r us
We discuss a study of the insurance shopping experience and how the industry can and should provide a better experience to consumers. Plus, we talk Toys "R" Us and holiday shopping.