Agents vs Bots

Episode 28 · December 28th, 2018 · 35 mins 39 secs

About this Episode

State Farm released a commercial that many said was a jab at Lemonade. Laird and Becky talk about the commercial and how bots can help improve the customer experience, but we still need people in the insurance industry. Plus, we talk about New Years and one of Becky's pet peeves.

What consumer data reveals about insurance agents vs. bots
RoboAgent | State Farm Commercial
Customers Vote: State Farm or Lemonade?

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