Episode 62 · December 6th, 2019 · 33 mins 13 secs

About this Episode

The connectivity between agents and insurers is critical to serving consumers. In this episode, Becky and Laird talk about IVANS' recent findings in their annual report on the agency-insurer connectivity. Plus, we talk about the end of the decade and whether the Better Business Bureau means as much as it used to.

Agency-Insurer Connectivity: An IVANS Annual Report
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Why does Texas-based USAA have an ‘F’ rating from the BBB? And why doesn’t the company seem to care?

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